Maison ENA Terms & ConditionS

Payment Terms & DeposiT

At the conclusion of the contract, the Client will pay a deposit whose amount will correspond, depending on the situation, to:

  • 25% of the total VAT-inclusive amount of the contract if this agreement is reached more than 180 days before the event date,

  • 50% of the total VAT-inclusive amount of the contract if this agreement is reached between 179 and 90 days before the event date,

  • 75% of the total VAT-inclusive amount of the contract if this agreement is reached between 89 and 30 days before the event date,

  • 100% of the total VAT-inclusive amount of the contract if this agreement is reached 29 days or less before the event date.

Cancellation Policy

1. Cancellation by the Client:

1.1. General Event Planning Services:

  • The client can terminate the agreement within 14 days from its signature and payment of deposit without any obligation and with a full refund of the deposit paid. Subsequent cancellations will be regulated as follows:

    • From the 14th day from the signing of the contract to 180 days before the Event date, Maison ENA Events can retain the amount of the deposit paid.

    • From 179 days to 60 days before the event, Maison ENA Events is entitled to receive 75% of the total agreed amount (50% deposit + 25 % of remaining amount).

    • In all other cases, Maison ENA Events is entitled to receive 100% of the total agreed amount as compensation for lost earnings.

1.2. Monte-Carlo F1 Grand Prix Events

  • In the case of events related to Formula 1 Grand Prix races, no refund of the deposit is possible. This policy is in place due to the significant business losses incurred by Maison ENA Events in reserving resources and making preparations specific to the nature of F1 Grand Prix events. The deposit for F1 Grand Prix Events is considered non-refundable under all circumstances. Clients are encouraged to carefully consider their commitment before proceeding with booking an F1 Grand Prix Event with Maison ENA Events.

  • This clause aims to communicate the unique challenges and financial commitments associated with F1 Grand Prix events, setting clear expectations for clients regarding the non-refundable nature of deposits in these specific cases.

1.3 Wedding Planning Services

  • The client can terminate the agreement within 14 days from its signature and payment of the deposit without any obligation, entitling them to a full refund of the deposit paid.

  • Subsequent cancellations for wedding planning services will be regulated as follows:

  • From the 14th day from the signing of the contract to 180 days (6 months) before the wedding date, Maison ENA Events can retain the full amount of the deposit paid.

  • From 179 days to 60 days before the event, Maison ENA Events is entitled to receive 90% of the total agreed amount (50% deposit + 40% of the remaining amount).

  • In all other cases, within 60 days of the event, Maison ENA Events is entitled to receive 100% of the total agreed amount as compensation for lost earnings.

2.Cancellation by Maison ENA Events:

2.1. In the rare event that Maison ENA Events must cancel the agreement due to unforeseen circumstances, a full refund of any payments made by the client will be provided. Maison ENA Events will not be liable for any additional costs incurred by the client.

3. Notification of Cancellation:

3.1. Clients are required to notify Maison ENA Events of any cancellations in writing via email by responding to their Maison ENA event lead.

4. Refund Process:

4.1. Refunds, when applicable, will be processed within 10 days of receiving the cancellation notice and confirmation.

5. Modification of Services:

5.1. Clients may request modifications to the services in lieu of cancellation, subject to Maison ENA Events' approval and any associated costs.

6. Force Majeure:

6.1. Neither party shall be held responsible for any delay or failure to perform its obligations under the agreement if the delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, or natural disasters.

7. Changes to the Cancellation Policy:

7.1. Maison ENA Events reserves the right to modify the cancellation policy at its discretion. Clients will be notified of any changes in writing.

Maison ENA Events Liability & Dispute Resolution Clause

1. Liability:

1.1. General Liability:

Maison ENA Events shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the services provided, including but not limited to, personal injury, loss of use, loss of profits, or interruption of business.

1.2. Third-Party Suppliers:

Maison ENA Events may engage third-party suppliers for certain services. While we make efforts to collaborate with reputable suppliers, we shall not be held liable for any actions, errors, or omissions of third-party suppliers.

1.3. Client's Responsibilities:

The client is responsible for providing accurate and complete information necessary for the successful execution of services. Maison ENA Events shall not be held liable for any issues arising from incomplete or inaccurate information provided by the client.

2. Dispute Resolution:

2.1. Negotiation:

In the event of a dispute arising out of or in connection with the agreement, the parties agree to first attempt to resolve the dispute through good-faith negotiations.

2.2. Mediation:

If the parties are unable to resolve the dispute through negotiation, they agree to submit the dispute to mediation under the rules of a mutually agreed-upon mediation provider. The costs of mediation shall be shared equally between the parties.

2.3. Arbitration:

If mediation is unsuccessful, any remaining dispute shall be resolved by binding arbitration in accordance with the rules of a mutually agreed-upon arbitration provider. The arbitration shall take place in Monaco. Each party shall bear its own costs associated with the arbitration, and the costs of the arbitration shall be shared equally.

2.4. Governing Law:

The agreement shall be governed by and construed in accordance with the laws of the Monaco government. Any legal action or proceeding arising out of or relating to the agreement shall be brought exclusively in the courts of Monaco.

3. Waiver of Class Action:

3.1. Both parties waive any right to bring any dispute as a class, consolidated, representative, collective, or private attorney general action, or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any dispute.